Have a look at these Frequently Asked Questions (as well as their answers). If you still have questions after reading the FAQ, please post it in this forum and we will help you out!


Email Address:

What's an email address?
Email is a system for sending messages from one individual to another via telecommunications links between computers or terminals. A Email address is a address to which you can Use to send/receive email. It's just like a home address, but only electronic.

How can this free email service be free?
Just like the other big-name email services such as Hotmail and Yahoo, SimpleSelena.net offers free email services. The 3rd party server, however, may show some ads in exchange for the free service.

OK, what's the catch?
None, other than some ads on the site.

Can I have more than one free email address?
Sure! However, make sure you actually use them, and you'd probably have a hard time keeping all those email addresses straight if you sign up for a lot. All data is deleted from inactive accounts.

I don't have a computer. Do I need one to use a free email service?
All you need to get access to your email is a web browser and internet service, whether that's from your home computer, school computer, library computer, cell phone, other mobile device, etc. That means that as long as you can find a computer connected to the internet (such as a in a library or cybercafe, or at a friend's house), or a mobile device, you'll be able to get at your email. You're probably reading this online in a web browser, which means you can get at your email too, right now.

What if I have a computer, but I don't want to pay for an internet connection?
If you live in a country in which companies offer free internet access then as long as you have a dial-up modem you should be able to connect to the Internet and hence get your email. For a brief list of providers available please see http://timothy-leung.110mb.com/yourcomputers/freeinternetproviders.html.
An alternative would be to visit your local library, as most libraries offer free public internet access. Or check out your local Starbucks, they might have free wifi too.

What are the Terms of Service?
Please visit Email.SimpleSelena.net .

Ok, I'm ready to get one. Where do I start?
Great! Signup at Email.SimpleSelena.net .

Where do I login?
For your convenience, you can access the direct page by visiting Email.SimpleSelena.net . Alternatively, you could visit the Simple Selena main page and navigate to the "email" section, located under the "Interact" section.

I've forgotten my password! Help!
Don't panic! Click on the "forgot password" link at Email.SimpleSelena.net and you should be back on your account in no time.

Some messages have mysteriously disappeared from my inbox!
Someone might have got into your account with your password. You should change your password immediately. If it keeps happening, make sure your computer isn't set to save your password, if your computer is shared. Also, try running a malware scan on your computer in order to eliminate an threats that may be causing the problem (such as keyloggers).
Unfortunately, once a email is deleted, it is permanently gone (see next Q&A).
For further assistance, please post in this forum.

I accidentally deleted some messages - can I get them back?
Sorry, I don't think so.

Messages sent to me don't arrive.
If the sender gets an error response, this may indicate the nature of the problem, for example:
VIRUS ALERT - the message contained a virus and was intercepted by the our email scanning system.
SMTP error 550 - Recipient address does not exist. That means they are using an incorrect email address - carefully check both parts of the email address either side of the '@' sign.. If this problem is following a direct reply to a message you sent, your own email client could be misconfigured.
Child process of local_delivery_mbx transport returned 75 usually means that your account does not have sufficient free space for the message to be delivered. You need to free up some space by deleting and purging unwanted messages.
SMTP error 550- may mean that the sender may be using a misconfigured email service
If the sender receives no error response, it could be that:
The message was actually delivered but was intercepted by the junk-mail filtering system - your junk-mail filter settings may be too low.
Your mailbox may have been over quota when the message arrived. The mail system may periodically retry to deliver the message, so clear out some old messages and wait for the message to be delivered on the next attempt. This process will be repeated for several days before finally reporting the failed delivery to the sender.

The most common reason for email not arriving to the correct receipient is usually because of a typo in the receipient's email address.